Return, Refund and Exchange Policy

* Kindly Add on Return, Refund and Exchange Policy
1. All items sold are non-exchangeable and non-refundable, except when:
* An incorrect item has been delivered.
* The item received differs from the product description, specifications, features, or information shown on the website.
* The item is damaged, defective, or spoiled upon delivery.
* The delivery exceeds the timeframe stated in the company’s Shipping Policy.

2. To request a refund, customers must provide:
* A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
* A video showing the first use or testing of the item, where applicable.
* Relevant photos, order details, or any other supporting evidence requested by the company.

All return and refund requests must be submitted to pointt.marketing@outlook.com within 24 hours of receiving the item.

Requests submitted after the 24-hour period or without sufficient supporting evidence will not be accepted.